FAQ

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How do I place an order?

​​To place an order you just add the items that you would like to purchase to the cart and proceed to checkout.

Payment & Shipping
​After payment is recieved you will receive a confirmation email. Please allow 5 business days for processing and up to 5 business days for shipping. So it can take up to 10 BUSINESS DAYS for your order to reach you. Please allow an extra 5 business days for international orders. 


You do not have to have a Paypal account to pay through Paypal. You can pay with a credit or debit card through the Paypal card processor.



Returns & refunds
​All sales are final we will not accept any returns or exchanges. All cancelations must be placed within the first 24hrs of the order being placed and is subject to approval. If there is an issue with your order please contact us within 24 hours of delivery.


How do I track my order?
All items are shipped via USPS. Please look for your tracking email and track your item on the USPS website https://www.usps.com . If you have any questions about your packages once it is shipped or if your package is stuck in transit please contact USPS at their toll free number 1-800-ASK-USPS (1-800-275-8777) .

Stock And Availability
All stock and availability is available on the website. Please signup for our newsletter to find out about sales, restocks, and new items.

For more information visit our FAQs page http://casedolls.com/terms

For immediate assistance please fill out the form below or email info@casedolls.com or casedolls@gmail.com